SurveyMatters

Expanding the Voice
of the Customer


The Challenge
How Do You:

 

 

 
  • Improve the execution results of corporate initiatives that are well aligned with changing customer needs?
  • Consistently collect valuable and actionable data directly from your customers?
The Solution

SurveyMatters is an annual, live customer survey and executive report powered by the most advanced Audience Response System (ARS) in the group response industry and expertly facilitated by a 27-year industry veteran employing a proven methodology that has benefited national and regional firms and associations.

SurveyMatters' live customer surveys are conducted at company meetings such as annual user conferences.

SurveyMatters can also be a series of annual surveys. Annual polling sessions include repeat questions from prior years as well as new questions.

The Benefits
SurveyMatters' clients achieve major benefits that include:
  • A higher Customer Intelligence Quotient (CIQ) from annual insights into changing customer wants and need.
  • The ability to better execute customer-aligned initiatives.
  • Positioning as an industry thought leader.
Please follow this link to learn more about our Voice of the Customer Product, SurveyMatters
 
Please contact Jim Jones at 781.235.5400 or eMail FirstWellesley@cs.com if you would like to discuss SurveyMatters



voice/fax 781.235.5400